Identity verification not working

If your payout identity verification keeps failing or looping, here's what to check — and how we escalate to our payments partner if it's still stuck.

Trying to verify your identity so you can receive payouts, and it won't go through? This is almost always fixable in a few minutes. Identity verification runs through our payments partner, Whop, who handles it securely so you can get paid — so a couple of things on your side clear it up in most cases.

If you just want to know what verification is and why it's required, read Identity verification — what and why first. This article is for when it won't complete.

Try these first — they fix most cases

1. Finish it in one sitting. Open Account → Payments → Verify identity and go all the way through the flow without closing the tab or navigating away partway. A half-finished session often looks stuck.
2. Match your details exactly. The legal name, date of birth, and address you type in must match your government ID exactly — no nicknames, no old addresses.
3. Use a clear, unexpired photo ID. Good lighting, all four corners of the ID visible, no glare, current (not expired).
4. Take the selfie in the moment. It has to be a live photo taken during the flow, not an uploaded picture — that's how it confirms you match your ID.

Resubmit after fixing any of the above and you're usually approved within minutes.

The most common hidden cause: you already have a Whop account

Verification is tied to one identity per person. If you already have a separate Whop account under a different email (maybe from another product or a past signup), trying to verify a second identity can quietly loop or fail — even when your ID is perfect.

If that might be you, that's the thing to fix. Contact support (below) and let us know the email on that other Whop account, and we'll get it sorted with Whop.

Other reasons it can fail

• Photo too blurry — retake in better light.
• ID expired — use a current one.
• Name/address mismatch — the info you entered doesn't match your ID or bank account.
• Country or business type not supported — some jurisdictions can't be onboarded for payouts yet.

Still stuck? We escalate to Whop for you

If you've tried the steps above and it still won't verify, contact support and tell us it's not completing. Because verification lives inside Whop's secure system, we can't approve or override it ourselves — but we escalate it directly to Whop's team on your behalf, get the specific blocker, and stay on it until you're verified and able to receive payments.

When you reach out, it helps to include:

• That you've already tried the steps above
• Whether you might have another Whop account under a different email (and which email)
• Any error message you saw

One thing we'll never ask for: don't send us your ID document or photos. Verification stays inside the secure Whop flow — support never needs to see your ID to help.

Good to know while you wait

You can keep collecting payments the entire time — only withdrawals are paused until verification clears. So your app keeps selling while this gets resolved.

What to read next

• Identity verification — what and why — the basics of KYC and what you'll need
• Why your app can't take payments even though you're verified — a different issue, in case that's what you're hitting