When things go wrong

The build failed, the preview won't load, the deploy is stuck. Here's the short list of fixes that work most of the time.

Most problems on OverSkill have one of about ten causes. Here's the quick list — what to check first, in order.

The preview won't load

You see a spinning indicator or Preview not ready for more than 30 seconds.

Try this:

1. Refresh the editor. Cmd+R / Ctrl+R. Often fixes it.
2. Wait a beat. If you JUST made a big change, the preview is rebuilding. 10-20 seconds is normal for big rebuilds.
3. Check for build errors — see The build failed below.

The build failed

The chat shows Build failed or your last change won't take effect.

OverSkill usually catches and fixes these automatically — you'll see a message like Caught a problem, fixing it... within a few seconds.

If it doesn't:

1. Look at the chat — it'll explain what went wrong in plain English.
2. Tell the AI to fix it. Just say Please fix that or describe what should have happened.
3. Roll back if a recent change broke things. The history icon in the top toolbar shows every version — click the last good one and hit Restore.

My change made the app worse

Easy. Roll back.

1. Click the history icon in the top toolbar
2. Find the version before the change you regret
3. Click Restore

Your editor returns to that version. If you'd already published the bad version, publish again now to get the rollback live.

The publish button isn't working

Two common causes:

1. You're out of credits. Check your balance in the top right. Top up if you're at zero. (What are credits?)
2. There's a build error. The publish button only lights up when the preview builds cleanly. Fix any errors first, then publish.

My users say the app is broken

But it works fine for you?

1. Open the live version yourself in an incognito window. This shows you what your users actually see (no editor frame, no cached data).
2. Check what version is live — open the version history, look for the green Live badge.
3. Ask your user what they did. Most the app is broken reports turn out to be a specific step that breaks for everyone, not a global outage.
4. Check the activity log in the editor sidebar — it shows errors your users have hit.

I can't find a file or feature

The AI made it, but you can't see it?

1. Ask the chat — Where did you put the feature I asked for? The AI tells you the exact page.
2. Check the page selector at the top of the preview — your new feature might be on a different page than you expected.

Sign-in stopped working

For your app's users — not for you logging into OverSkill itself.

1. Check the URL the user is using. Sometimes sign-in breaks on a custom domain right after DNS changes — wait 5–10 minutes.
2. Look for warnings in the editor sidebar → Domains. If anything is amber or red, that's likely it.
3. Open a ticket — sign-in problems are worth flagging to us directly so we can investigate.

My deploy is taking forever

Normal deploys finish in 5–10 seconds. If yours is taking longer than a minute:

1. Refresh the editor. Sometimes the progress bar gets stuck while the deploy actually finished.
2. Try again. Click Publish again — it's safe to re-trigger.
3. If it fails twice, open a ticket. We monitor deploy health and want to know.

Still stuck?

Open a ticket and we'll help directly. Click the help icon in the editor or visit overskill.com/help.

The faster you can tell us:

• What you were trying to do
• What happened
• What you expected to happen

…the faster we can get you moving again.

What to read next

• What are credits? — many stuck issues are actually credit limits
• Preview vs live — make sure you're looking at the right version